The quality of our products matter to you and to us! Chocolates are temperature sensitive and require special handling to ensure a quality product. During the cool temperature months we ship USPS priority mail. The post office can take 2-4 days to arrive.
In warmer months (from May to late Sept) We thermal wrap and add gel ice to most chocolate shipments and ship via Fedex for handling and tracking.
Sometimes, if temperatures are over 90+ degrees we will delay shipping and wait for a window of cooler weather both from Santa Fe and at the destination. We appreciate you patience and understanding If your order is delayed, and in the event the weather does not permit us to ship, you can email us with your order information and request a refund. Otherwise, we will hold until conditions improve for shipping.
We understand that shipping is somewhat expensive but we pass on the best rates from FedEx and USPS. To make shipping more cost effective, consider making a larger order.
To ensure your order does not sit in a warehouse somewhere, we ship chocolates early in the week to arrive no later than Saturday. For additional information please call us at 505-471-0891
When you checkout, there is a dropdown menu of shipping choices. It defaults to Priority Mail Flat rate Med box, the most popular method and size needed to include some ice. Please review the choices. 6 or 8 pc boxes or a bag of Elixir mix can be shipped in a Padded envelope. If you live in Santa Fe you can choose will call to pick up your shipment. If its summer, FedEx 2nd day is the ONLY method to guarantee it arrives in good condition.